Refund policy
Here's a polished version customized for your store Sublimark.online (replace the email if different):
Return & Refund Policy
At Sublimark.online, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return process.
5-Day Return Policy
We offer a 5-day return window from the date your order is delivered. If you receive a damaged, defective, incorrect, or unsatisfactory product, you can request a return within this period.
How to Request a Return
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Contact Us within 5 days of delivery.
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Email us at support@sublimark.online or WhatsApp us at +91-6362510206.
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Share your Order ID, the reason for the return, and clear photos/videos of the product.
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Our support team will review your request and provide return instructions if your request is approved.
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Pack the product securely in its original packaging with all accessories and send it back as instructed.
Refund Process
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After we receive and inspect the returned product, your refund will be processed if approved.
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Refunds are usually initiated within 3 business days after approval.
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The amount will be credited to your original payment method or bank account, depending on the payment method used.
Return Eligibility
To qualify for a return:
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✅ Return request must be made within 5 days of delivery.
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✅ Product must be unused and in its original condition.
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✅ Original packaging, tags, manuals, and accessories must be included.
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✅ The product must not be damaged due to misuse or improper handling.
Non-Returnable Items
The following items cannot be returned:
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Personal care and hygiene products
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Used or damaged products caused by the customer
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Products without original packaging or accessories
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Items marked as Non-Returnable on the product page
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
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Order ID
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Clear photos/videos of the product
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Photos of the package
We will arrange a replacement or refund after verification.
Unboxing Video
We strongly recommend recording a complete unboxing video while opening your package. This helps us verify claims quickly and speeds up the return or replacement process.
Need Help?
If you have any questions, please contact us:
📧 Email: support@sublimark.online
📱 WhatsApp: +91-6362510206
🌐 Website: https://sublimark.online
Thank you for shopping with Sublimark.online! We appreciate your trust and look forward to serving you again. 💙